What counts as one digital experience?
A product, app, or site you run as an ongoing accessibility program: a marketing site, a web app, a mobile app, a design system, or a document library. A checkout flow tested alongside its storefront counts as one. You choose how to group them, and you can change the count anytime.
Why don't you charge per seat?
Because accessibility is a team sport. The developer writing the fix, the designer choosing the contrast, the tester running the manual check, and the executive reading the report all need to be in the room. Charging per seat punishes the exact behavior that makes accessibility stick, so every plan includes unlimited seats.
Is discovery or AI metered? Will I get a surprise bill?
No. Discovery, re-runs, and the full AI review are unlimited on every plan. limena is not a scanner you meter by the page. You pay for the size of the estate you operate, and everything inside the operating loop is included.
How do the stages map to my organization?
Assess is for a team establishing a baseline and understanding what to fix first. Operate is for running the loop across products, with workflows, manual testing, regression detection, and evidence. Govern is for organizations that need maturity scoring, governance, SSO, and an audit trail. You move up as accessibility becomes continuous, not because a feature was held hostage.
Can I bring my own AI provider?
Yes, on every plan. Connect Anthropic, OpenAI, Azure OpenAI, or any OpenAI-compatible endpoint in settings. Your key, your provider, your bill. limena never proxies your spend, and residency-constrained workspaces run entirely on a provider you control.
Do nonprofits or startups get a discount?
Yes. Registered nonprofits and pre-revenue startups get 30% off any plan for the first year. Accessibility should not be gated by budget. Reach out and we will sort it quickly.
What about expert human reviews?
When a success criterion needs human judgment, you can hand the audit to a vetted specialist from inside limena on Operate and Govern. Routing and hand-off are included. The review itself is quoted per engagement by the specialist, and the verdict lands straight back in your VPAT.