Terms of service

1. The agreement

These terms form a binding agreement between you, or the organization you represent, and limena Technologies Inc. ("limena"), covering access to and use of the limena platform. Using the service means agreeing to them. Full company details are at the end of this page.

2. The service

limena tests websites, web applications, and documents against WCAG 2.2 and related standards, explains what it finds, routes each finding to an owner, and keeps a dated record of what was verified. Plans, what they include, and what drives the price are published on the pricing page.

limena does not claim conformance on automated testing alone. Where a criterion needs human judgment, a person on your side makes the call and the platform records who and when.

3. Your account

• You are responsible for keeping credentials confidential and for activity under your account.
• Seats are unlimited on every annual plan; Monitor includes one seat. Roles inside your workspace control who sees findings, evidence, and exports.
• Registration details should be accurate and kept current.

4. Acceptable use

You agree not to:

• Test systems you do not have permission to test. Pointing limena at a third-party property without authorization may breach computer-misuse and intellectual-property law.
• Attempt to circumvent plan limits, or access parts of the system you are not authorized to reach.
• Repackage limena's output as a competing commercial product. Partner terms exist for reselling; see partners.
• Submit malicious code, or use the service for an unlawful purpose.

5. Authenticated testing

Testing behind a login uses a browser session you capture and provide. limena never asks for or accepts a password for one of your systems, and the session cannot be reused outside the scan it was supplied for. We recommend a dedicated non-production account with representative permissions.

6. Fees and term

• Plans are annual and renew unless cancelled before the renewal date.
• Taxes are added where applicable.
• Product and document allowances are per plan and stated at the point of sale.
• Nonprofits, educational institutions, and public bodies have dedicated terms.

7. Intellectual property

• Your content, meaning the products you test, the findings produced, and the evidence recorded, is yours.
• Our software, brand, and trademarks remain ours.
• Licence. Subject to these terms and your plan, you get a non-exclusive, non-transferable, revocable licence to use the service for your own business purposes, including delivering to your clients where you are on a partner plan.
• Feedback you send us, we may use without obligation.

8. What limena is not

limena is a testing, prioritization, and evidence platform. It is not legal advice, and a conformance record produced through it is a statement of what was tested and decided, not a warranty against a claim. Conformance decisions and manual testing remain with your specialists.

9. Warranty

limena provides the service "as is" without warranty of any kind. We do not guarantee that the scanner catches every accessibility issue, or that fixed findings stay fixed without further changes on your side. Automated accessibility testing is necessarily a partial signal; manual testing and lived-experience review remain irreplaceable.

10. Limitation of liability

To the extent permitted by law, limena's total liability arising from your use of the service is limited to the fees you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to defend and hold limena harmless from third-party claims arising from your use of the service in violation of these terms or applicable law, including testing a property you are not authorized to test, and from claims arising from content, findings, or evidence you add to the service.

12. Availability and changes

We aim to keep the service available and to give notice before changes that materially reduce what a plan includes. Sub-processor changes are notified before they take effect.

13. Termination

You can cancel at the end of a term. We can suspend an account for a breach of the acceptable use section above. On close, data is handled on the retention schedule set out in the privacy policy.

14. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction over any dispute arising from them. Nothing here removes a consumer protection you have under the law of the place you live.

15. Contact

Questions about these terms: legal@limena.app. Anything commercial:talk to us.

Who you are contracting with

limena Technologies Inc. is incorporated federally in Canada under the Canada Business Corporations Act, corporation number 1812063-3, with its registered office at the address above. The record is public and can be looked up in the Corporations Canada register. It operates the limena platform and is the party you contract with, and the party responsible for personal information handled through the service.